Last Updated: August 2026
Privacy Policy
Your Privacy Matters
At Convzr, we believe trust is essential to every customer relationship.
This Privacy Policy explains what information Convzr collects, how it is used, how it is protected, and the choices available to merchants and website visitors.
By using Convzr or interacting with websites powered by Convzr, you agree to the practices described in this Privacy Policy.
Who We Are
Convzr is an AI-powered sales agent for ecommerce businesses.
It helps online stores answer shopper questions, recommend products, guide purchase decisions, automate customer interactions, and provide AI-powered shopping experiences.
Convzr is operated from India and serves businesses globally.
For any privacy-related questions, contact:
support@convzr.com
Information We Collect
Depending on how Convzr is used, we may collect different types of information.
Information Merchants Provide
When merchants use Convzr, they may provide information such as:
- Name
- Business email address
- Phone number
- Website URL
- Account preferences
- Messages sent through contact or trial forms
We do not currently require company names during registration.
Product Information
To provide AI-powered recommendations and shopping assistance, Convzr may access and process merchant product information, including:
- Product titles
- Product descriptions
- Images
- Pricing
- Categories
- Collections
- Variants
- Product attributes
- Availability information
This information is processed to power search, recommendations, conversational responses, and other ecommerce features.
Merchant product information is not used to train public AI foundation models.
Shopper Information
Most shoppers can interact with Convzr without creating an account.
However, when merchants enable certain features, Convzr may process information voluntarily provided by shoppers, including:
- Name
- Email address
- Phone number
This information may be collected only when required for features such as:
- WhatsApp marketing
- Virtual Try-On experiences
- Customer support interactions
- Merchant-approved engagement workflows
Convzr does not intentionally collect unnecessary personal information from shoppers.
Automatically Collected Information
When visitors interact with websites using Convzr, certain technical information may be collected automatically.
Examples include:
- Browser type
- Device type
- Operating system
- IP address
- Approximate location
- Pages visited
- Referring website
- Session duration
- Interaction events
- Performance metrics
This information helps merchants understand visitor behavior and improve shopping experiences.
Cookies & Similar Technologies
Convzr and merchant websites may use cookies and similar technologies to:
- Remember user preferences
- Maintain sessions
- Improve website performance
- Understand visitor behavior
- Measure website traffic
- Support future advertising campaigns
Additional details are available in our Cookie Policy.
Analytics
Convzr currently uses:
- Google Analytics
- Google Tag Manager
- Microsoft Clarity
These services help us understand how visitors interact with our website and improve our products.
As Convzr grows, additional analytics or advertising tools may be introduced. Any significant changes will be reflected in this Privacy Policy.
AI Processing
Convzr uses artificial intelligence to provide conversational shopping experiences.
To generate responses, certain customer interactions and relevant merchant product information may be processed by trusted AI service providers, including OpenAI.
Convzr does not use merchant data to train public AI foundation models.
AI-generated responses may occasionally be inaccurate. Merchants remain responsible for reviewing information presented to customers where appropriate.
How We Use Information
Information collected by Convzr may be used to:
- Provide AI shopping assistance
- Recommend products
- Improve customer support
- Process customer requests
- Enable WhatsApp experiences
- Support Virtual Try-On
- Improve AI performance
- Detect abuse or misuse
- Maintain platform security
- Improve product features
- Generate merchant analytics
- Comply with legal obligations
Data Storage
Convzr uses trusted infrastructure providers to deliver its services.
These may include:
- Supabase
- Vercel
- OpenAI
Information may be processed or stored in multiple jurisdictions depending on the infrastructure providers used.
Data Security
Protecting merchant and shopper information is important to us.
Convzr implements reasonable technical and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.
No online service can guarantee absolute security.
Data Retention
We retain information only for as long as necessary to:
- Provide our services
- Meet legal obligations
- Resolve disputes
- Improve the platform
- Protect our business interests
Retention periods may vary depending on the type of information involved.
Third-Party Services
Convzr may integrate with third-party services, including:
- Shopify
- WooCommerce
- Google Analytics
- Google Tag Manager
- Microsoft Clarity
- OpenAI
- Razorpay (when payment services become available)
Each provider maintains its own privacy practices.
International Users
Convzr serves businesses globally.
By using Convzr, you understand that your information may be transferred, processed, or stored outside your country where permitted by applicable law.
Children’s Privacy
Convzr is intended for businesses and ecommerce websites.
It is not directed toward children under the age of 13, and we do not knowingly collect personal information from children.
Your Rights
Depending on your location and applicable laws, you may have rights to:
- Access your information
- Correct inaccurate information
- Request deletion
- Restrict certain processing
- Object to certain processing
- Request data portability
Requests may be submitted to:
support@convzr.com
Policy Updates
We may update this Privacy Policy from time to time.
Material updates will be reflected by revising the “Last Updated” date.
Continued use of Convzr after changes become effective constitutes acceptance of the updated policy.
Contact
For questions regarding this Privacy Policy or privacy practices, please contact:
Support Team
Convzr
India
Email: support@convzr.com